An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without the need for a physical SIM card. It’s built directly into your device, making it easy to switch between carriers and manage multiple plans on the same phone. eSIMs offer flexibility, convenience, and are a more environmentally friendly alternative to traditional SIM cards.
What if I am unable to activate my plan?
If you're unable to activate your eSIM plan, we're here to help. First, ensure that your device is compatible with eSIM and that you're following the activation steps provided. If you still face issues, our customer support team is available 24/7 to assist you. We can guide you through troubleshooting steps or provide alternative solutions to ensure you get connected quickly.
*Before purchasing ensure your device is compatible or you may not be eligible for a refund.
How long does an eSIM take to activate?
Our eSIM activation is instant. There is no wait time, skip the queues and enjoy endless connectivity.
How do I know if my device is eSIM compatible?
The list of eSIM-supported devices is subject to change as new eSIM-compatible devices are released into the market, and support availability depends on the country. Please refer to our Supported Devices page.
*You won't be able to use an eSIM on your device if it is locked by your carrier.
How secure is an eSIM?
eSIMs are highly secure as they follow the same security protocols as traditional SIM cards. Since they are embedded in your device, the risk of losing or damaging them is reduced, and the activation process is encrypted to protect your data.
Have any questions for us?
Once you have completed and sent your form, it can take up to 48 hours for a member of our support team to reach out.
